Kamalini Ramdas

Professor of Management Science and Operations; Deloitte Chair in Innovation and Entrepreneurship

BSc (Delhi) MS (Delaware) PhD (Pennsylvania)

Kamalini’s main research interest is in identifying radical service delivery innovations that expand access to essential life-improving services and finding ways to increase their adoption, especially in underprivileged populations. Her current research examines new ways to create value through business model innovation in healthcare and information and communication technologies. 

She has served as co-principal investigator on a $1.2M grant to model and implement profitable cardiac preventive care via delivery innovation through shared medical appointments. She has also examined delivery innovation in an array of service industries supported by a grant from the UK Economic and Social Research Council.

Kamalini’s work has been published in Management Science, Manufacturing & Service Operations Management, New England Journal of Medicine, Nature Medicine, Lancet Digital Health, Harvard Business Review and other journals. She is a Departmental Editor at Manufacturing & Service Operations Management, currently in the Operational Innovation Department and previously in the Manufacturing Department. She has served as a Departmental Editor in the Entrepreneurship & Innovation Department at Management Science.

Kamalini’s expertise has seen her consult on innovation and operations management in a variety of industries, including healthcare, telecoms, consumer packaged goods and assembled products.

Her teaching areas include Business Model Innovation, Entrepreneurship, Healthcare, Operations Management, Data Science and Econometrics. She has taught at the University of Virginia, the University of Texas at Austin, The Wharton School, and the Indian School of Business, Hyderabad.

Kamalini served as President of the Manufacturing & Service Operations Management Society in 2019-20 and received the society’s Distinguished Service Award in 2022.

Kamalini Serves as a Fellow at LocalGlobe VC. She has presented her research at venues including TEDx London Business School and the World Economic Forum, Davos.

  • Manufacturing & Service Operations Management (MSOM) Society Distinguished Service Award (2022)
  • Manufacturing & Service Operations Management (MSOM) Society President (2019 – 2020)
  • Co-PI on $1.3 Million grant from the Buchanan Fund at UVA for developing and implementing a model for profitable preventive cardiac care for women (2007)
  • Member, LocalGlobe VC Fellows Programme (2021- Present)
  • Business model innovation
  • Poverty alleviation
  • Digital solutions
  • Healthcare


Disruptions, Redundancy Strategies, and Performance of Small Firms: Evidence from Uganda

Kundu A; Anderson S J; Ramdas K

Management Science 2024 In Press

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

Buell R W; Ramdas K; Sonmez N; Srinivasan K; Venkatesh R

Manufacturing & Service Operations Management 2024 Vol 26:1 p 154-166

Leadership and productivity: a study of US automobile assembly plants

Giardili S; Ramdas K; Williams J

Management Science 2023 Vol 69:3 p 1500-1517

Multichannel delivery in healthcare: the impact of telemedicine centres in Southern India

Delana K; Deo S; Ramdas K; Subburaman G-B B; Ravilla T

Management Science 2023 Vol 69:5 p 2568-2586

Robust combination testing: methods and application to COVID-19 detection

Jain S; Jonasson J O; Pauphilet J; Ramdas K

Management Science 2023 In Press


Digital Lives of the Poor: Entertainment Traps and Information Isolation

Ramdas K; Sungu A

Management Science 2022 Accepted

Social impact operations at the global base of the pyramid

Jonasson J O; Ramdas K; Sungu A

Production and Operations Management 2022 Vol 31:12 p 4364-4378

Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda

Kundu A; Ramdas K

Manufacturing & Service Operations Management 2022 Vol 24:3 p 1329-1348


Learning from many: partner exposure and team familiarity in fluid teams

Aksin Z; Deo S; Jonasson J; Ramdas K

Management Science 2021 Vol 67:2 p 854-874

Patients could share virtual medical appointments for better access to telemedicine

Ramdas K; Swaminathan S

Nature Medicine 2021 Vol 27:1 p 14-16


‘Test, re-test, re-test’: using inaccurate tests to greatly increase the accuracy of COVID-19 testing

Ramdas K; Darzi A; Jain S

Nature Medicine 2020 Vol 26:6 p 810-811

Alleviating poverty by empowering women through business model innovation: M&SOM insights and opportunities

Plambeck E; Ramdas K

Manufacturing & Service Operations Management 2020 Vol 22:1 p 123-134

Remote shared care delivery: a virtual response to COVID-19

Ramdas K; Ahmed F; Darzi A

Lancet Digital Health 2020 Vol 2:6 p e288-e289


Process and systems: a systems approach to embedding group consultations in the NHS

Jones T; Darzi A; Egger G; Ickovics J; Noffsinger E; Ramdas K; Stevens J; Sumego M; Birrell F

Future Healthcare Journal 2019 Vol 6:1 p 8-16


Variety and experience: learning and forgetting in the use of surgical devices

Ramdas K; Saleh K; Stern S; Liu H

Management Science 2018 Vol 64:6 p 2590-2608


Adopting innovations in care delivery - the case of shared medical appointments

Ramdas K; Darzi A

New England Journal of Medicine 2017 Vol 376 p 1105-1107


Investing in market efficiencies, raising the prospects of India's farmers

Ramdas K; Savva N

London Business School Review 2016

Is IT enough? Evidence from a natural experiment in India’s agriculture markets

Parker C; Ramdas K; Savva N

Management Science 2016 Vol 62:9 p 2481-2503

Robust scheduling practices in the U.S. airline industry: costs, returns, and inefficiencies

Atkinson S E; Ramdas K; Williams J W

Management Science 2016 Vol 62:11 p 3372-3391


Can financial markets inform operational improvement efforts? Evidence from the airline industry

Ramdas K; Williams J; Lipson M

Manufacturing & Service Operations Management 2013 Vol 15:3 p 405-422

From zero to ubiquity

Chandy R; Ramdas K

Business Strategy Review 2013 Vol 24:1 p 14-25

The M in future

Chandy R; Ramdas K

Business Strategy Review 2013 Vol 24:1 p 30-43


Four ways to reinvent service delivery

Ramdas K; Teisberg E; Tucker A L

Harvard Business Review 2012 Vol 90:12 p 98-106


A Methodology to Support Product-Differentiation Decisions

Ramdas K; Zhylevskyy; Moore W

IEEE Transactions on Engineering Management 2010 Vol 57:4 p 649-660

Helping hospitals to improve healthcare

Ramdas K

Business Strategy Review 2010 Vol 21:4 p 32-34

Using location to innovate in healthcare delivery

Ramdas K; Teisberg E

Business Strategy Review 2010 Vol 21:4 p 35


Does component sharing help or hurt reliability? An empirical study in the automotive industry

Ramdas K; Randall T

Management Science 2008 Vol 54:5 p 922-938

Who do I listen to? The role of the customer in product evolution

Ramdas K; Meyer M; Randall T

Book Chapter: In Loch C, Kavadias S eds., Handbook of New Product Development Research, Springer Press, 2008.


Up or Out—or Stay Put? Product Positioning in an Evolving Technology Environment

Jain S; Ramdas K

Production and Operations Management 2005 Fall Vol 14:3 p 362-376


Managing product variety: An integrative review and research directions

Ramdas K

Production and Operations Management 2003 Spring Vol 12:1 p 79-101

Managing variety for assembled products: Modeling component systems sharing

Ramdas K; Fisher M L; Ulrich K T

Manufacturing & Service Operations Management 2003 Spring Vol 5:2 p 142-156


Product types and supplier roles in product development: an exploratory analysis

Laseter T; Ramdas K

IEEE Transactions on Engineering Management 2002 May Vol 49:2 p 107-118


A cross-functional approach to designing multiple product line extensions with components sharing

Ramdas K; Sawhney M

Management Science 2001 January Vol 47:1 p 22-36

Ending inventory valuation in multi-period production scheduling

Fisher M L; Ramdas K; Zheng Y S

Management Science 2001 Vol 47:5 p 679-692


Chain or shackles: understanding what drives supply chain performance

Ramdas K; Spekman R

Interfaces 2000 July-August Vol 30:No. 4 p 3-21


Components sharing in the management of product variety: A study of automotive braking systems

Fisher M L; Ramdas K; Ulrich K T

Management Science 1999 March Vol 45:5 p 297-315


Aravind Eye Care System

Ramdas K; Deo S

Teaching portfolio

Our teaching offering is updated annually. Faculty and programme material are subject to change.