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Journal
Journal of Business Research
Subject
Management Science and Operations
Publishing details
Authors / Editors
Lariviere B; Bowen D; Andreassen T W; Kunz W; Sirianni N J; Voss C; Wunderlich N J; Keyser A
Biographies
Publication Year
2017
Keywords
Service encounter, Technology Roles, Employee roles; Customer roles; Employee experience; Customer experience