Futurizing smart service: Implications for service researchers and managers

Journal

Journal of Services Marketing

Subject

Management Science and Operations

Publishing details

Journal of Services Marketing 2015 Vol 29:6/7 p 442-447

Authors / Editors

Wünderlich N; Heinonen K; Lemmink J; Ostrom A; Patrícío L; Sousa R; Voss C

Biographies

Voss C A

Publication Year

2015

Keywords

Connected services; Intelligent object; New service type; Smart services