Contracting outsourced services with collaborative key performance indicators

Journal

Journal of Operations Management

Subject

Management Science and Operations

Publishing details

Journal of Operations Management 2019 Vol 65:1 p 22-47

Authors / Editors

Akkermans H; van Oppen W; Wynstra F; Voss C

Biographies

Voss C A

Publication Year

2019

Keywords

Outsourcing; Service procurement; Key performance indicators; KPIs; Performance measurement; Performance-based contracts; Design science research