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Make an immediate impact in your organisation with a unified and coherent cross-channel strategy that
secures customer loyalty.
Apply the latest thinking in modern marketing and become equipped to build an effective omnichannel strategy for your organisation.
Learn how to use the 3C Framework, as well as which success metrics to track across different marketing activities.
Learn how to develop an omnichannel strategy to deliver higher customer loyalty rates – and put you ahead of your competition.
Interact through live sessions with LBS faculty and marketing simulations.
Contribute to discussion boards moderated by the learning facilitator and build your global peer network.
Build credibility with a London Business School certificate of completion.
Businesses are feeling the pressure to elevate marketing efforts and cut through the noise.
This programme is designed for:
Experienced traditional marketers from corporate communications or non-digital backgrounds and seek to round out their marketing mindset by learning the latest digital methods and gaining a big-picture perspective. Titles may include CMO, marketing director, marketing manager, brand manager, account manager, communications manager and product manager.
Non-marketing leaders who seek a holistic view of the latest marketing trends and strategies for building customer loyalty as a pathway to growth. Titles may include CEO, COO, managing director, founder, president and general manager
Early-career marketers who are digital natives and may have experience with some components of the marketing mix, but seek to build broader capabilities for career growth. Titles may include marketing coordinator, marketing specialist, marketing analyst and PPC/SEO/content specialist.
Professionals from a non-marketing field making a horizontal move into marketing, such as product development, HR, operations, finance and customer service.
Advance your marketing career with the latest digital strategies to drive customer loyalty. The programme follows the 3C Framework: how to connect with your audience, how to convert them into customers and how to continuously engage to earn their loyalty.
How does the new digital consumer behave and how does marketing look different in the social-digital age?
What is content marketing and why is it so important?
What metrics tell us when content marketing is working?
How do search engines work and why is search so central to digital marketing success?
Which strategies convert best on AdWords and Amazon Marketplace?
How do we leverage mobile advertising?
How do we build advocacy across social networks?
How can we integrate wallets, apps and payments into one cohesive loyalty strategy?
What is location-based mobile marketing and how does it fit into an omnichannel approach?
What is the omnichannel customer journey – what are the touchpoints and how does it convert into a strategy?
Module 1 | Introduction to digital marketing and the 3C Framework
Interpret digital marketing trends and see examples of the 3C Framework in action.
Module 2 | Content marketing
Understand how to harness the power of content marketing, how to build a strategy and what metrics define its success.
Module 3 | Organic search marketing and search engine optimisation (SEO)
Explore how search engines work and what elements make for a good SEO strategy.
Module 4 | Paid search marketing and selling on marketplaces
Deconstruct paid search, how it works, and which strategies convert best on AdWords and Amazon Marketplace.
Module 5 | Mobile apps and freemium marketing
Revise your mindset to think about apps, not ads, and discover what metrics to measure.
Module 6 | Social media marketing: Advertising, sharing and tracking
Tune into the social media listening-response loop to gather insights, identify trends and build a social listening strategy.
Module 7 | Social engagement: listening, influencers and advocacy
Understand the power of social sharing, creating influencers and fostering social media advocacy – even in B2B environments.
Module 8 | Digital marketing in B2B environments
Analyse how digital marketing is affecting client relationships, and explore different marketing strategies in the B2B environment.
Module 9 | Personalisation marketing and digital loyalty programmes
Appreciate the payoff for personalising digital content, and learn how to integrate wallets, apps and payments into one cohesive loyalty strategy.
Module 10 | Omnichannel marketing
Learn why location is the new currency of marketing and how an omnichannel marketing strategy will put you ahead of your competition.
Flexibly access programme content through multiple devices, allowing you to easily manage schedules and learn remotely - anytime, anywhere.
Weekly marketing simulations designed to give you practice managing your overall marketing mix and individual campaigns.
Case studies featuring some of the world’s most prominent brands including Starbucks, LEGO, Cisco, TRSB, and L’Oréal.
The learning material schedule follows a modular approach, with new content released weekly.
Peer learning – in the form of discussion forums and surveys – allowing you to track your progress.
Video lectures and live teaching sessions with Q&A’s create an immersive, engaging learning environment, easily accessed from outside the classroom.
Our unique platform allows users to create a profile, connect and collaborate with peers, and interact live with subject matter experts who will facilitate your learning.
Do I need to attend the whole Executive Education programme
Can I complete the programme in my own time?
Are there any formal exams?
Challenge your thinking with our range of online courses for individuals and teams. During this unique digital learning experience, you’ll embark on a self-paced journey with a dedicated Learning Manager over the course of several weeks. We have a variety of programmes to suit your individual needs, all of which offer access to the expertise of our world-class faculty, no matter where you are in the world, and an e-certificate on completion.
Learn from industry experts through videos, curated content, assignments and - on select courses - live faculty sessions.
Experience a journey to suit your schedule with self-paced learning over the course of 11 weeks.
Benefit from the support of a learning manager to boost your development.
Connect and reinforce your learnings with an exceptional group of peers from around the world.
Build credibility with a London Business School e-certificate on completion.
Adjunct Professor of Marketing, London Business School
Professor of Marketing, London Business School
Learning Manager
Learning Manager
Learning Manager
This programme can also be taken as part of the Certificate in Management. Enhance your leadership approach, hone your business skills and curate your own curriculum with a blend of online and in-person learning.
London Business School is collaborating with online education provider Emeritus to deliver this programme. Emeritus handles the registration process and will answer any questions you have about the programme, and whether it’s right for you. This partnership harnesses Emeritus’ expertise and cutting-edge learning technology, further enabling London Business School's world-class programmes and thought leaders to offer an engaging and collaborative digital format with truly global reach.
We anticipate the application form will take approximately 15 minutes to complete. You will need to create a new account to get started.
As soon as you submit your application, you will receive a confirmation email. Your participation is not secured until payment is made. Options include flexible payments.
As the programme is conducted in English, a good working knowledge of the language is essential. If English is not your first language, we may require evidence of your proficiency.
For cancellations, please refer to this policy.
The fee for the programme is £2,400.*
We offer a 25% discount for London Business School Alumni.
London Business School is collaborating with Emeritus to deliver this online programme. Please contact our partner Emeritus for more information on fees and discounts.
*Fees are subject to change.
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lbs@emeritus.org
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